![]() ![]() (b) An Item I just picked up is missing a package, what should I do? Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping. Read more about our 30-day satisfaction guarantee. If for any reason you don’t love your new furniture you can return it within the first 30-days, no questions asked. If the order has not been processed, we can honor the request and a full refund will be issued. If you would like to organize for split-delivery service, please contact us for more information. Yes you can however as the standard production lead time varies depending on the items delivery date and time will be scheduled base on the last completed items. As we do not transfer stocks/orders between stores hence if your order have already arrived in your selected location and requires a transfer, additional surcharge applies. ![]() If you would like to change your delivery address, please contact us immediately. In Order History, you'll find an estimated delivery date which is the most up to date information we have for you. You can track your order through ‘My Account’. If you want to enquire about progress please get in touch and we will be happy to let you know where your order is. This will have been flagged in our system, and we will be doing our best to get you your order as soon as possible. (i) My estimated delivery window has passed and my order hasn’t yet arrived - what should I do? Please don't hesitate to get in touch if your order does not arrive within its delivery estimate and we will work with our carriers to get your order to you right away. (h) I ordered multiple items but they did not arrive together, what’s going on?ĭon't panic! It is likely that your items have shipped from different warehouses and the remaining items will arrive shortly. Note that some of our delivery partners may charge a re-delivery fee in this instance. In the event that you miss your delivery appointment our local delivery partner will be in touch to schedule another appointment. (g) What happens if I miss my delivery appointment? Generally this will be between 9am and 5pm, Monday to Friday, but the specific partner in your area may be able to accommodate deliveries outside this time. ![]() In most cases, once your order arrives in your local area our delivery partner will contact you to arrange a day and time for delivery.Delivery appointment availability varies depending on the local delivery partner in your area. (f) Will I get a call when the furniture is going to be delivered? You are also able to log in to our website to see any updates to your order status. Once you have placed your order you will get an estimated delivery date in your order confirmation email. When your order leaves our warehouse we will send you another email to let you know. If you need it, installation service fees may apply depending on the number of items and the complexity of the installation procedure, additional fees. The delivery prices does not include installation service. (d) Does the delivery prices includes installation service? ![]() In order to ensure that your new furniture arrives in pristine condition we generally ship using carriers that are specialized in shipping furniture. If you place an order for a smaller item it may ship using a standard courier service. You can also choose to upgrade your shipping to in-room delivery, or even assembly service for an additional fee. If you live in a particularly remote area there may be additional delivery fees, but we will always inform you before these are charged. For further information, please e-mail us at with details of selected product, purchasing quantity and shipping location for quotation.īasic shipping to nearly everywhere in the continental U.S is FREE, no matter how large your order is. We look for the finest craftsmen for each of our products, and as a result, we work with manufacturers all over the world. We currently work with manufacturers in Vietnam, China, Indonesia and India.Ĭurrently, we can only provide shipping to US. (c) Where are your products manufactured? More payment methods will be applied in the near future. If for any reason you don’t love your new furniture simply let us know within 30 days of receiving it.Ĭurrently, we accept Paypal and some credit cards (Visa,Mastercard). In addition, you might like to know that we back all of our products with a 30-day no questions asked return policy. Part of the reason that we are able to offer such great prices on our products is that we don’t have any showrooms or sales people.We encourage you to check out the hundreds of products on our website to get a sense of the quality of our furniture. ![]()
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